Privacy Policy

Privacy Policy

Last Updated: April 2025
This Privacy Policy explains how Airthrie Design Co collects, uses, and protects your personal information via our website, www.airthriedesignco.com.au.

1. What Information We Collect

The type of personal information we collect depends on how you interact with our website and services. This may include:

  • Your name

  • Your email address

  • Your contact number

  • Your postal or billing address

  • Your payment details

2. Definitions Under Australian Privacy Law

Under the Privacy Act 1988 (Cth):

  • Personal Information refers to data or opinions that identify you, or could reasonably identify you, whether true or recorded.

  • Sensitive Information includes details such as your racial or ethnic origin, political opinions, religious beliefs, membership of organisations, or health data.

Sensitive information is collected and used only:

  • For the reason it was provided

  • For a directly related secondary purpose

  • With your consent, or when required by law

  • With additional security and access controls

3. How We Collect Information

We may collect your personal information when you:

  • Input details via our website, forms, or email correspondence

  • Make a purchase or submit an enquiry

  • Interact with our cookies or analytics tools

Cookies help us understand how you use our website and allow us to personalise your experience. You can manage cookie preferences via your browser or through our cookie settings panel.

In some cases, we may receive personal information from third parties. When this occurs, we’ll take reasonable steps to notify you.

4. Why We Collect Your Information

We collect your information to:

  • Provide a seamless and personalised website and client experience

  • Deliver our products and services to you

  • Communicate project updates or marketing material (with your consent)

  • Improve and maintain our systems and operations

We may share your information with trusted third-party service providers (e.g. payment processors, hosting platforms, analytics tools), all of whom are bound by confidentiality and privacy obligations. We regularly review these providers to ensure high standards of data protection are upheld.

5. Marketing Communications

By using our site, you consent to receiving marketing communications that are relevant to your interests.
You can opt out at any time by clicking the unsubscribe link provided in our emails. We will never use sensitive information for marketing purposes.

6. Data Security & Retention

We store your personal information securely to prevent unauthorised access, misuse, or disclosure.
Data is retained for up to seven years or as long as legally required. After this, we take steps to securely delete or anonymise it.

7. Access & Correction

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information (Principle 12)

  • Request corrections to any inaccurate information (Principle 13)

To exercise these rights, please contact us using the details below.

8. Complaints & Concerns

If you have concerns about how we handle your personal data:

  1. Please reach out to us directly (details below).

  2. We’ll investigate your complaint and work with you to find a resolution.

  3. If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Overseas Data Transfers

We do not share your personal information overseas unless you explicitly request it.

If a transfer is required:

  • We will ensure equivalent privacy protections are in place

  • We’ll seek your informed consent

  • We’ll take all reasonable steps to secure your data during transfer and processing

We remain responsible for the protection of your data, even when shared with overseas parties.

10. Contact Us

Questions, requests, or concerns? We’d love to hear from you.
📧 blaire@airthriedesignco.com.au.